BUILD HALT
Terms and Conditions
Build Halt Limited · Last updated 30 September 2026
These terms apply when you create a Build Halt account and use the Build Halt app or website. By ticking the box at sign-up, or by agreeing when the app asks you to, you accept them.
Everyone who signs in to Build Halt, including the members of your team, must agree to these terms before they can use the app, and each of them is personally bound by clause 7 (what you may and may not post, and how we deal with abuse).
Build Halt is a service for businesses. It is not intended for consumers, and you may only open an account for business purposes. By accepting these terms you confirm you are at least 18 and are authorised to accept them on behalf of the business you are signing up.
Where you have signed a separate written agreement with us, that agreement applies instead of these terms.
1. Who we are
1.1 Build Halt Limited is a company registered in England and Wales under company number 17184837. Our registered office is 66 Paul Street, London EC2A 4NA. You can contact us at support@buildhalt.com. Build Halt Limited is a subsidiary of Vorfreude Limited (company number 15125270), which publishes the Build Halt app on the App Store.
1.2 In these terms, "we", "us" and "our" mean Build Halt Limited, and "you" and "your" mean the business that holds the account.
2. The Services
2.1 Build Halt is a platform for running field teams and recording their work: projects and tasks with photographic evidence, time and attendance with location checks, shift scheduling, forms and safety checklists, documents, team messaging, voice notes and reporting, accessed by web and mobile app.
2.2 We may change the Services from time to time. We will not remove a core feature of a paid plan without giving you at least 30 days' notice by email or in the app. If a change materially reduces what you are paying for, you may cancel and we will refund the unused part of the period you have paid for.
2.3 You provide your own devices, mobile data and internet connection.
3. Your account
3.1 Each person who uses the Services needs their own named account. Accounts must not be shared.
3.2 You are responsible for everything done through your organisation's accounts, and for keeping login details secure. Tell us promptly at support@buildhalt.com if you think someone has gained access who should not have.
3.3 You choose who in your organisation has Manager, Crew or Guest access, and you are responsible for those choices.
3.4 Each plan allows a set number of users. The app enforces that limit when someone joins your organisation. To add more people, move to a higher plan.
4. Plans, prices and payment
4.1 The plans available, what each one includes and the price of each are shown on our pricing page and on screen before you pay. The price you see when you subscribe is the price you pay for that billing period.
4.2 Prices shown include VAT at the applicable rate. Your invoice will show the VAT element separately.
4.3 Paid plans are billed in advance, monthly or yearly as you choose when you subscribe, to the payment card you provide. By subscribing you authorise us to charge that card automatically at the start of each billing period until you cancel.
4.4 Payment is taken by our payment provider. We do not store your full card details.
4.5 If a payment fails we will try again and let you know. If it is still unpaid after 7 days we may downgrade your account to the free plan or suspend access until it is settled. Your data is not deleted at that point.
4.6 We may change prices. We will give you at least 30 days' notice by email before a new price applies to your account, and the change takes effect at your next billing date after that notice. If you do not want to continue at the new price, cancel before it applies.
4.7 If you move to a higher plan part-way through a billing period, we charge the difference for the rest of that period. If you move to a lower plan, the lower price starts at your next billing date.
4.8 Plans are bought and managed on our website only. They are not sold through the App Store or Google Play, and the app does not take payment.
5. The free plan
5.1 Where we offer a free plan, it is provided as it is. The availability commitment in clause 8 and the support response times in clause 9 do not apply to it.
5.2 We may change, limit or withdraw the free plan on 30 days' notice. If we withdraw it, clause 12 gives you time to export your data.
6. Cancelling
6.1 You can cancel at any time from your account settings, or by emailing support@buildhalt.com.
6.2 Cancellation takes effect at the end of the billing period you have already paid for. You keep access until then. We do not refund part of a month.
6.3 After cancellation, clause 12 applies to your data.
7. What you may and may not do
7.1 You will not, and will not allow anyone else to:
(a) copy, modify, reverse engineer or decompile the Services, except where the law allows it;
(b) resell the Services or make them available to anyone outside your organisation;
(c) upload or post anything unlawful, infringing or containing a virus, or any objectionable content (see clause 7.2);
(d) upload a photograph or record you know to be false or altered, or use the Services to create a misleading record of work;
(e) try to gain unauthorised access to the Services or test their security without our written permission;
(f) harass, bully, threaten, intimidate or abuse anyone through the Services.
7.2 Zero tolerance. There is no tolerance for objectionable content or abusive users on Build Halt. Objectionable content includes anything that is harassing, bullying, threatening, hateful or discriminatory (for example on grounds of race, religion, sex, sexual orientation, gender identity, disability or age), sexually explicit, violent or graphic, defamatory, or that encourages illegal or dangerous activity. This applies to messages, comments, announcements, photographs, files, voice notes, names and profile pictures alike.
7.3 Reporting and blocking. Anyone using the app can report a message, comment, announcement or photograph, and can block another user. A block hides that person's messages, comments, announcements and photographs from the person who blocked them straight away, stops their notifications, and sends us a report. Blocks can be lifted from Account → Blocked people.
7.4 Filtering. The app automatically masks common offensive words in messages, comments and announcements. The filter is an aid, not a guarantee, and it does not replace reporting.
7.5 What we do about it. We review every report within 24 hours. Where content breaks clause 7.2, we remove it, and we remove the user who posted it from the Services: their account is suspended, they lose access to every workspace, and they may not open another account. We may do this without notice. Where a report is not upheld, we close it and the content stays.
7.6 We may also suspend an account immediately where we reasonably believe any other part of clause 7.1 has been broken, or there is a security risk. We will tell you why and, for a security risk, restore access once it is resolved.
8. Availability
8.1 We aim to keep the Services available at all times and will use reasonable endeavours to do so, but we do not guarantee uninterrupted access. Maintenance, faults and events outside our control will sometimes interrupt the service.
8.2 We will give notice in the app where we can before planned maintenance.
8.3 Service credits are not available on self-service plans.
9. Support
9.1 Support is by email to support@buildhalt.com during UK business hours, Monday to Friday, excluding English public holidays.
9.2 We aim to reply within one business day. That is a target, not a guarantee.
10. Your data
10.1 Everything you and your team put into the Services stays yours. That includes job records, photographs, voice notes, documents, timesheets and the reports generated from them.
10.2 You give us permission to store and process that material so that we can run the Services for you, keep them secure and comply with the law.
10.3 We will not use your data to train, fine-tune or test our own or anyone else's artificial intelligence models, whether or not it has been anonymised.
10.4 We may use anonymised statistics about how the Services are used — volumes, performance, which features are used — provided they do not identify you, your people, your clients or any site.
10.5 You are responsible for what your team uploads, for its accuracy, and for having the right to upload it.
10.6 When something is reported or a user is blocked, we see a copy of the reported item (and, for a photograph or file, the item itself) so that we can review it under clause 7.5. We use it for that review only, and keep the report for 12 months after it is closed.
11. Data protection
11.1 You are the controller of the personal data in your account and we are the processor. Our Data Processing Addendum applies and forms part of these terms. It is available at https://buildhalt.com/dpa.
11.2 The third parties who process personal data on our behalf are listed at https://buildhalt.com/subprocessors. We give at least 30 days' notice before adding or replacing one.
11.3 Our privacy notice at https://buildhalt.com/privacy explains how we handle the personal data we hold as controller, such as account and billing contacts.
11.4 Your team will take photographs that include people, and, where you switch it on, the app records location at clock-in and clock-out. You are responsible for telling those people what is being recorded and why, and for having a lawful basis for it.
12. Getting your data out
12.1 You can export your data at any time while your account is active.
12.2 After your account is cancelled, closed or downgraded, we keep your data available for export for 30 days.
12.3 After those 30 days we delete it from our live systems within 30 business days, and from backups as those backups expire. Tell us before the 30 days are up if you need longer and we will agree a period with you.
12.4 We may keep a copy where the law requires it. Clause 11 continues to apply to that copy.
13. Our rights in the Services
13.1 We own the Services, including the software, the design and the documentation. Nothing in these terms gives you ownership of any of it.
13.2 If you send us ideas or suggestions, we can use them without owing you anything. This does not apply to your data.
14. Confidentiality
14.1 Neither of us will disclose the other's confidential information, except to people who need it and are under the same obligation, or where the law requires it.
15. What we do not promise
15.1 The Services are a tool for recording and organising work. They do not replace inspection, supervision or professional judgement.
15.2 We do not warrant that a record is complete or accurate where the person entering it has not made it so.
15.3 We do not warrant that a record or report will satisfy the evidential requirements of any court, adjudicator, insurer or regulator.
15.4 You remain responsible for your own health and safety, building and contractual obligations.
15.5 Other than as set out in these terms, all warranties implied by law are excluded as far as the law allows.
16. Liability
16.1 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
16.2 Neither of us is liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss.
16.3 Subject to clause 16.1, our total liability to you in any 12 month period is limited to the fees you paid us in the 12 months before the claim arose. Where you are on a free plan, our total liability is limited to £100.
16.4 You are a business, so the consumer protection rules that would otherwise apply do not apply to this agreement.
17. Ending your account from our side
17.1 We may close or suspend your account on 30 days' notice, or immediately if you seriously break these terms (including under clause 7.5), if you do not pay, or if we are required to by law.
17.2 If we close your account without you being at fault, we refund the unused part of what you have paid.
17.3 Clause 12 applies to your data in either case.
18. Changes to these terms
18.1 We may change these terms. We will give at least 30 days' notice by email or in the app before a change takes effect.
18.2 If you do not accept a change, cancel before it takes effect. Continuing to use the Services after that date means you accept the new terms.
19. General
19.1 You may not transfer your account to anyone else without our written consent. We may transfer these terms to a company that buys our business.
19.2 We use subcontractors and suppliers to run the Services and remain responsible for what they do.
19.3 We send notices to the email address on your account. Keep it up to date.
19.4 If part of these terms is found to be unenforceable, the rest still applies.
19.5 Nobody other than you and us can enforce these terms.
19.6 These terms, and any dispute about them, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.